The good news: No setup fees! You can start using the service right away with no additional costs or fees. Simply sign up for the service and enjoy having a professional receptionist handle your calls and present a professional image for your business.

Our live receptionist services include features such as a:

• Dedicated phone number: A phone number for your business with the option to choose a local or toll-free number.
• Professional receptionist: Trained receptionists who answer calls, take messages, and even schedule appointments on your behalf while presenting themselves as a part of your company.
• Customized greeting: A personalized greeting that is tailored to your specific business needs to ensure your customers are greeted professionally and efficiently.
• Message taking: Our virtual office answering service can take messages for you and forward them to you in real-time, either by email or text message.
• Appointment scheduling: Our receptionists can even schedule appointments for you, which frees up your time to focus on other important tasks.
• Call forwarding: Calls can be forwarded to any phone number you choose to make sure you never miss an important call.

All these features provide a comprehensive live receptionist answering service designed to help you present a professional image to your customers without the need for a physical office or in-house receptionist.

Yes, to both! You have the option to use your existing phone number for our remote receptionist services. Our flexible system can accommodate local and toll-free numbers, so you can choose the best option for your business needs. If you do not have an existing number, we can provide a new dedicated phone number for your business at no additional cost.

Our live receptionist services can answer and handle your calls professionally and personally as if they were working just down the hall in your office. The receptionist answers the phone using your company’s name and then directs the call to the appropriate person or department or takes a message and sends it to you via email or text. The receptionist also provides basic information about your company, answers frequently asked questions, and handles call transfers and other routine call-handling tasks. You would retain full control of the script and call handling procedures to customize the service best to meet your specific needs.

Our regular live receptionist plan includes 60 minutes of call answering per month. After this, our team simply reaches out to you and has a dialogue about your usage and needs for a better solution. For customers with a high-call volume or more specific requirements, we also offer enterprise-level plans that can be customized to your business. These plans include a higher minute allocation, additional features, and tailored pricing to fit your budget and requirements. Simply contact us to learn more about our enterprise-level plans and how we can help your business grow and succeed.

Our live receptionist service is available during business hours, 8:30 a.m.-5:30 p.m. Eastern Standard Time. During these hours, our highly trained and professional receptionists are available to answer and handle all of your incoming calls to ensure your customers and clients always receive the highest level of service and support. Support outside regular business hours is available in our enterprise-level plan. Whether you need help during peak hours or are looking for around-the-clock support, we have the expertise and experience to meet your needs and help your business succeed.

Outside of business hours, any incoming calls to your virtual office phone number are handled according to your specific instructions. Our standard plan includes a professional after-hours voicemail message that plays for your callers and allows them to leave a message for you. If you require more robust after-hours support, we offer an enterprise-level plan that includes customized answering and call handling options such as call forwarding or answering by a live receptionist outside business hours. Whether you need to stay connected to your customers and clients around the clock or simply want to ensure that your calls are handled professionally after hours, we have the solutions to meet your needs and help you thrive.

Yes, we do! We send call reports for each call that did not get transferred. These reports are sent via email and provide information about the call, including the date and time, the caller’s phone number, and a summary of the call’s content.