It’s time for a personal receptionist hire
Our Live Answering Receptionist service provides professional support for your business. Our trained receptionists will answer calls, take messages, and transfer calls as needed. This ensures that your calls are always answered, even when you’re not available.
How Live Answering Works
80% Of Callers Won’t Leave a Voicemail
Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don’ think they’ll even be heard.
Grow Your Business Professionally
Our virtual office solutions come with a solid list of included live answering features and we have more in stock to accompany your growth, whenever you are ready.
Save Time, Money and Win Every Call
Use our Live Answering Receptionist service to enhance your customer service, free up your time, and grow your business.
Frequently Asked Questions
No, there are no setup fees for our live answering service. You can start using the service right away with no additional costs or fees. Simply sign up for the service and start enjoying the benefits of having a professional receptionist handle your calls and present a more professional image for your business.
Our live receptionist service includes the following features:
Dedicated phone number: A dedicated phone number for your business, with the option to choose a local or toll-free number.
Professional receptionist: Trained receptionists to answer calls, take messages, and even schedule appointments on your behalf, all while presenting themselves as a part of your company.
Customized greeting: A personalized greeting, tailored to your specific business needs, to ensure your customers are greeted professionally and efficiently.
Message taking: Our receptionists will take messages for you and forward them to you in real-time, either by email or text message.
Appointment scheduling: Our receptionists can even schedule appointments for you, freeing up your time to focus on other important tasks.
Call forwarding: Calls can be forwarded to any phone number you choose, ensuring that you never miss an important call.
These features combine to provide a comprehensive live receptionist service, designed to help you present a more professional image to your customers, without the need for a physical office or in-house receptionist.
Yes, you have the option to use your existing phone number for the live receptionist service. Our system is flexible and can accommodate both local and toll-free numbers, so you can choose the best option for your business needs. If you do not have an existing number, we can provide a new dedicated phone number for your business, at no additional cost. Whether you prefer to use an existing number or have us provide a new one, our live receptionist service is designed to help you present a professional image to your customers, without the need for a physical office or in-house receptionist.
Our live receptionist service is designed to answer and handle your calls in a professional and personalized manner, as if they were working directly in your office. The receptionist will answer the phone using your company’s name, and will then direct the call to the appropriate person or department, or take a message and send it to you via email or SMS. The receptionist will also provide basic information about your company, answer frequently asked questions, and handle call transfers and other routine call-handling tasks. You will have full control over the scripting and call handling procedures, so you can customize the service to meet your specific needs.
Our regular live receptionist plan includes 60 minutes of call answering per month. After this, our team will simply reach out to you and have a conversation about your usage and need for a more adapted solution. For customers with high call volume or more specific requirements, we also offer enterprise-level plans that can be customized to meet your specific needs. These plans include a higher minute allocation, additional features, and tailored pricing to fit your budget and requirements. Simply contact us to learn more about our enterprise-level plans and how we can help your business grow and succeed.
Our live receptionist service is available during business hours 8:30 am – 5:30 pm, Eastern Standard Time (EST). During these hours, our highly trained and professional receptionists will be available to answer and handle all of your incoming calls, ensuring that your customers and clients always receive the highest level of service and support. For outside of business hours support, this is available as part of our enterprise level plan. Whether you need help during peak hours or are looking for around-the-clock support, we have the expertise and experience to meet your needs and help your business succeed.
Outside of business hours, any incoming calls to your virtual office phone number will be handled according to your specific instructions. Our standard plan includes a professional after-hours voicemail message that will be played to your callers, allowing them to leave a message for you to follow up on at your earliest convenience. If you require more robust after-hours support, we offer an enterprise level plan that includes customized answering and call handling options, such as call forwarding or answering by a live receptionist outside of business hours. Whether you need to stay connected to your customers and clients around the clock or simply want to ensure that your calls are handled professionally after hours, we have the solutions to meet your needs and help you succeed.
Yes, we send call reports after each call that is not transferred successfully. These reports are sent via email and provide information about the call, including the date and time, the caller’s phone number, and a summary of the call’s content.